How can we help?
Welcome to MindfulHand support. Below you'll find answers to common questions, ways to contact us, and crisis resources if you or someone you know needs immediate help. We respond to every message — usually within 1–2 business days.
If you're in crisis right now
MindfulHand is a wellness companion, not an emergency service. If you are in danger or experiencing a mental health emergency, please reach out for human help:
- 988 — Suicide and Crisis Lifeline: call or text 988 (U.S.)
- Crisis Text Line: text HOME to 741741
- Emergency: call 911 or your local emergency number
These services are free, confidential, and available 24/7.
Contact us
When you write, please include the email associated with your account and a short description of what's happening. If you can include a screenshot, that helps a lot.
Frequently asked questions
I can't sign in to my account.
Try the Forgot Password link on the sign-in screen. We'll email you a reset link. If you don't see it, check your spam folder. If the reset email doesn't arrive within 15 minutes, email admin@mindfulhand.com and we'll help directly.
How do I delete my account?
Open the Profile screen in the app and scroll to Delete Account. This is immediate and permanent — your journal entries, mood data, conversations with Ollie, and account record will all be removed.
If you can't access the app, email admin@mindfulhand.com from your account email and we'll delete it for you within 7 business days.
I'm under 18 and my parent didn't get the consent email.
Parent-consent emails sometimes land in spam folders. Ask your parent or guardian to check their spam, then add admin@mindfulhand.com to their safe senders. You can also tap Resend on the "waiting for parent consent" screen in the app.
Consent links expire after 14 days. If yours has expired, request a new one from the app.
Ollie said something wrong or unhelpful.
Ollie is an AI companion, and like any AI, it sometimes gets things wrong. We're sorry that happened. If a response felt off — judgmental, inaccurate, missed the mark — we genuinely want to know. Email us with as much context as you can share and we'll review.
Ollie is not a licensed therapist. For mental health concerns that need professional care, please reach out to a licensed counselor, your school's wellness center, or one of the resources above.
How do I export my journal entries?
Email admin@mindfulhand.com from your account email and we'll send you a copy of your data within 7 business days. We'll include a JSON file with your journal entries, mood entries, and any other content tied to your account.
Are my journal entries private?
Yes. Journal entries, mood data, and conversations with Ollie are tied to your account and visible only to you. We do not use your wellness content for advertising or to train AI models. For full details, see our Privacy Policy.
The app crashed or a feature isn't working.
Sorry about that. Please email admin@mindfulhand.com with:
- Which feature you were using
- What you expected vs what happened
- Your iPhone model and iOS version (Settings → General → About)
- A screenshot if you can grab one
We'll investigate and follow up.
How do I request a new feature?
We love hearing from users. Email your idea to admin@mindfulhand.com with the subject line "Feature request" and tell us what you wish MindfulHand could do. We read every message and the best ideas often come from students using the app.
Is MindfulHand available outside the U.S.?
Yes. The app is available globally and works in any country. The crisis hotline links inside the app point to U.S. resources (988, 741741); if you're outside the U.S., please use your country's local crisis line. We're working on adding region-aware crisis resources in a future update.
I'm a school or organization interested in licensing MindfulHand.
We offer institutional licenses for schools, counseling centers, and youth organizations. Email admin@mindfulhand.com with the subject "Institutional license" and tell us a bit about your community. We'll get back to you with options.